Delivery and Returns
What’s the delivery procedure?
After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under My account, you can check the status of your orders.
We offer different shipping options based on the order amount, size and/or your location.
Consignment note: for smaller items that can be left in the mailbox. Habit Factory reserves the right to weather conditions that make delivery to the mailbox more difficult. We also reserves the right to the dimensions of the mailbox, letter box, safety box and property box.
Package: for larger shipments that are sent to the nearest delivery point. When the package is available for collection, an SMS with information about the serial number will be sent to the mobile phone number specified when ordering. When collecting a consignment, a valid ID document must be presented.
Normal delivery time is 1 – 3 working days from the time we have confirmed your order via e-mail. In general, the delivery time for orders registered before 12.00 a working day, counted from the same working day. If the order is registered after 12.00 on a working day, the delivery time is instead calculated from the next working day. For orders that are registered during public holidays, the delivery time is calculated from the first working day after the end of the public holiday. In connection with your order being sent from Habit Factory, an email will be sent to the specified e-mail address. If you have not received your order after 3 working days, contact our customer service at firstname.lastname@example.org and we will help you. Should Habit Facotory for any reason not be able to deliver your order and have announced this, you have the opportunity to cancel the purchase by contacting our customer service as above.
Unredeemed packages / shipments
Packages delivered to agents will be returned to Habit Factory if they have not been picked up within 14 days of the package’s arrival being announced to you. If this happens, you will be charged a fee of SEK 299 for costs attributable to our administration, shipping, return shipping and handling. Unredeemed packages are not normally regarded as an exercise of the right of withdrawal.
Please note that Habit Factory only delivers to addresses in Sweden.
Right of withdrawal
When you as a consumer shop for goods on the internet, as a general rule, you always have a 14-day right of withdrawal according to law (2005: 59) on distance contracts and contracts outside business premises. The right of withdrawal does not apply to the purchase of oral nicotine products, as these are a perishable product with a limited shelf life.
A product that deviates from the agreement or in another way does not correspond to the description that Habit Factory has provided, you as a consumer can complain to Habit Factory. In such a case, you are welcome to contact our customer service at email@example.com who will send a return slip to your address. The right to make a complaint only covers original defects (and not defects which, for example, are due to the product’s normal shelf life having passed or which have arisen due to normal wear and tear). Notice of the defect must be submitted to Habit Factory within a reasonable time from the time you discovered or should have discovered the defect and always no later than 7 days from the time you received the product. Habit Factory therefore recommends that you check the product carefully immediately upon receipt. You are responsible for the goods you return. Habit Factory therefore recommends that you package the product in such a way that it does not risk being damaged during transport. The product should, if possible, be returned unused with undamaged original packaging (for example, you should not write, tape or put stamps on the original packaging).
In order for cases concerning a transport damage to be handled in the fastest possible way, we ask you to keep the product’s packaging so that this can be inspected. In order to be able to return the product, you must also be able to prove your purchase from the Website, e.g. through the order confirmation / receipt that we sent to the e-mail address you entered in connection with your order. When we have received your return, a confirmation will be sent via e-mail. Depending on the extent of the damage, e.g. re-delivery, remedial or price reduction. Ultimately, repurchases may occur. In the event of an approved repurchase, Habit Factory will reimburse you for the cost of the item, with the exception of costs for any return shipping incurred due to the fact that you have not used the return slip. Habit Factory is responsible for claims for other compensation, in addition to the cost of the product, in accordance with what follows from the Consumer Purchase Act.